- Settore: Government; Labor
- Number of terms: 77176
- Number of blossaries: 0
- Company Profile:
A professional who compiles lists of individuals or groups requesting space for activities in business establishment or institution and schedules needed facilities. Respnsibilities include:
* Receives requests from company officials, staff, students, and community groups requiring space for activities.
* Consults charts and records to determine space availability for dates and times requested.
* Determines suitability of space for requested activities, such as sales meetings, lectures, film screenings, musical programs, and laboratory work, and assigns conference rooms, lecture halls, and other facilities.
* Notifies program participants of location assigned.
* Maintains schedules and records of available space, space used, and cancellations.
* May requisition needed equipment, such as audiovisual aids, music stands, and additional seats.
* May arrange for cleaning of rooms after use.
Industry:Professional careers
A professional who sells tickets for transportation agencies, such as airlines, bus companies (other than city buses), railroads (other than street railways), and steamship lines. Respnsibilities include:
* Plans route and computes ticket cost, using schedules, rate books, and computer terminals.
* Ensures that cabins, seats, or space is available.
* Answers inquiries regarding airplane, train, bus, or boat schedules and accommodations.
* May check baggage and direct passenger to designated concourse, pier, or track for loading.
* May make public address announcements of arrivals and departures.
* May sell travel insurance.
Industry:Professional careers
A professional who provides travel information and arranges accommodations for tourists. Respnsibilities include:
* Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
* Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.
* Verifies arrival and departure times, traces routes on maps, and arranges for baggage handling and other services requested by guests.
* May deliver tickets.
* May arrange for visas and other documents required by foreign travelers.
* May contact individuals and groups to inform them of package tours.
Industry:Professional careers
A professional who makes reservations and accepts payment for group tours, classes, field trips, and other educational activities offered by museum, zoo, or similar establishment. Respnsibilities include:
* Provides information regarding tours for school, civic, or other groups, suggests tours on institution calendar, and contacts group leaders prior to scheduled dates to confirm reservations.
* Provides information regarding classes, workshops, field trips, and other educational programs designed for such special groups as school or college students, teachers, or handicapped persons.
* Registers groups and individuals for participation in programs, enters registration information in department records, and contacts participants prior to program dates to confirm registration and provide preparatory information.
* Prepares lists of groups scheduled for tours and persons registered for other activities for use of education director or other personnel.
* Collects and records receipts of fees for tours, classes, and other activities.
* Maintains records of participating groups, fees received, and other data related to educational programs for use in preparation of department reports.
* May take reservations and sell advance tickets to exhibits, concerts, and other events sponsored by institution, prepare periodic summaries of department activities for review by administrative personnel, or arrange for various support services to facilitate presentation of special activities.
Industry:Professional careers
A professional who performs any combination of following duties for guests of hotel or motel. Respnsibilities include:
* Greets, registers, and assigns rooms to guests.
* Issues room key and escort instructions to bellhop.
* Date stamps, sorts, and racks incoming mail and messages.
* Transmits and receives messages, using telephone or telephone switchboard.
* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
* Keeps records of room availability and guests' accounts, manually or using computer.
* Computes bill, collects payment, and makes change for guests.
* Makes and confirms reservations.
* May post charges, such as room, food, liquor, or telephone, to ledger, manually or using computer.
* May make restaurant, transportation, or entertainment reservation, and arrange for tours.
* May deposit guests' valuables in hotel safe or safe-deposit box.
* May order complimentary flowers or champagne for guests.
* May rent dock space at marina-hotel.
* May work on one floor and be designated Floor Clerk.
* May be known as Key Clerk; Reservation Clerk; Room Clerk or according to specific area in which employed as Front Desk Clerk.
Industry:Professional careers
A professional who supervises and coordinates activities of telephone clerks, telegraph office engaged in relaying telegraph and radio messages by telephone, performing duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of telephone clerks, telegraph office engaged in relaying telegraph and radio messages by telephone, performing duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of customer-service-representative instructors. Respnsibilities include:
* Confers with department managers to determine training needs.
* Determines training requirements and assists instructors in securing required training aids and scheduling classroom space.
* Assigns instructors to teach subjects, such as principles of supervision, customer interviewing techniques, account collection, and processing of service and repair orders.
* Monitors (audits) classes to determine effectiveness of instruction and suggests methods designed to improve training program.
* Performs duties as described under supervisor master title.
* Maintains records and compiles reports of training activities as required.
Industry:Professional careers
A professional who supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers. Respnsibilities include:
* Monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.
* Recommends corrective services to adjust customer complaints.
* Answers questions about service.
* Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
* Checks accounting ledger and order postings for errors.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of workers engaged in routing telegraph messages, such as route clerks and route aides, performing duties as described under supervisor master title.
Industry:Professional careers
